The front desk was buried under intake forms, reschedules, and post-treatment follow-ups. Patient experience was slipping and staff turnover was rising.
What we built
- Pre-visit intake captured before the patient arrived
- Smart rescheduling with provider availability and skill matching
- Post-treatment follow-ups drafted in the clinic''s voice
- A daily ops dashboard for the practice manager
How it changed the week
Mornings moved from triage to clinical preparation. Patients arrived already onboarded. Reschedules resolved themselves before the practice manager opened her laptop. The clinical team stopped reacting to the calendar and started running it.